Refunds and cancellations.

Before it's read

• When you order, the full amount is held on your card, not charged. For an event more than a week away, your card is saved and the hold is placed a few days before the event.
• For a read bought for a moment, such as every touchdown, up to a number of times, the hold is for the most it can cost: the price for each time, times that number.
• You can cancel any time until it's read on air, from the link in your confirmation email or, for a business, from its account. The hold is released and you pay nothing.
• If the organization changes the words of a read your business bought, or writes them for you, we email you exactly what will be read. You can ask for one change or cancel. If you do neither, those words are read.

If it isn't read

• If the organization declines it, doesn't approve it in time, or doesn't mark it as read on air, the hold is released and you pay nothing, service fee included. We email you either way.
• A read a business buys has to be approved before the event starts, and a moment read is read only if the moment happens. If not, you pay nothing.
• We hold your place for 15 minutes while you pay. If that time runs out and the place goes to someone else, nothing is charged and we tell you.
• Your bank decides how quickly a released hold disappears from your statement. It's usually a few days.

After it's read

• You're charged once, after the event, for the amount you saw before you paid: the organization's price plus our service fee.
• For a moment read bought for up to a number of times, you're charged only for the times it was read, never more than the hold.
• A read that has aired can't be canceled.
• If it wasn't read the way you ordered it, for example the wrong name or not read at all, write to us at support@livereads.com within 30 days with the link from your email. If we agree, we refund it in full, service fee included.
• We don't refund because of audience size, response or results. Nobody can promise those.
• A refund goes back to the card you paid with. Your bank usually shows it within 5 to 10 days. Your order's page stays up and says it was refunded.

Questions and disputes

Write to us at support@livereads.com before disputing a charge with your bank: we can usually sort it out faster. Nothing here takes away rights the law gives you. Our terms of service cover buying in full.